Tried logging into Twitter for the third time today and for the third time I wound up looking at Sir Blubberbutt the Fail Whale. Oh yes, by all means lets keep adding new and unwanted features but please DON’T fix what’s broken. I wouldn’t have anything to complain about if they did. Well, OK, that’s a lie. I’m absolutely positive I could find something to complain about if they really did wake up and fix something.
It’s not just Twitter, either. Some days it’s the whole damn interwebz! Yeah, yeah, yeah, I know that sometimes pages don’t work because my browser was greedy and has stuffed itself with cookies. When that happens I just clear my browser cache and usually that solves the problem. If that doesn’t work or if something really strange occurs, I ask the site for help. What I tend to get in response is “Must be your computer, no one else has reported the problem” What I really love is when my email provider says that and 15 minutes later a million people are complaining that their emails are unavailable to them. Hmmmm, could an issue have been cared for before it downed the site?
It occurs to me that all these webmasters, site administrators and tech desk operators must own some pretty nifty gadgets that fail once in awhile. Do they get treated the way they treat us when they have a problem? Oh yeah! That’s right! They PAID for that nifty gadget where we don’t normally have to pay to use the site they create. Guess what AOHELL? I PAY you for internet service, I don’t have a free email with you. When I switched from your slowazzed dial-up service to Wild Blue Satellite Service, I opted to pay you $9.99 a month so I could have tech assistance when something went wrong. So, why is my email “Temporarily unavailable, please log out and try again” for 2 days now?
FIX it will you? I PAY for email, and while you’re at it, could you please provide me with a customer service rep that speaks my native language? Maybe you should hire someone like Twitter did to create a cute and annoying graphic to display when something goes wrong? Saaaaaaay! Showing the little AOL guy doubled over puking green after he’s been kicked in the testicles works for me!